Welcome to ArborSys Groups

Increased pressure for retaining customers and increasing profitability is driving insurance companies to look at ways to improve process efficiencies and reduce costs in back office functions, assess and mitigate risks in real-time, improve quality of service, and be easy to do business with.

The ArborSys solutions and services for the Insurance industry assist our clients in achieving these objectives through process improvement and automation. Our solutions and services are tailored to address improved client experience, automation of mail room processes for enrollment and claims processing, and provide predictive business intelligence.

The ArborSys Solutions and Services

Document Management - Mailroom Automation

Our mailroom automation solutions reduce document handling and processing costs and improve efficiencies by providing imaging and document management integration that facilitate the scanning, OCR, indexing and automated export to a document management repository.

	All incoming mail is scanned and converted to text-searchable, compressed PDF format and stored in the repository;
	We integrate OCR to automate the forms processing
	Digitized, indexed and stored documents makes document retrieval simple and efficient
	Data captured from the forms and documents facilitates automated integration to initiate business processes for data entry, QA and QC checks, and downstream processes as enrolment or claims

Document Management – Insurance Policy Management

We provide solutions that leverage industry leading content management technologies to capture, categorize, and make available all customer policy documents.

	Policy documents received through multiple channels are automatically captured/ indexed and stored into the repository - mailed and scanned, submitted via client portals, or e-mailed and inducted.
	Secure access is provided to stakeholders and knowledge workers to search and access policy documents, and view policy information quickly
	Documents can be easily shared and exchanged with agents within and external to the organization

Document Management - Claims Processing

Our Claims processing solution integrates the mail room automation for capture of claims related documents with the workflows for data entry, QA, QC and integrations to backend claims processing applications to:

	Manage all claims related documents centrally for easy access
	Improves efficiencies of the claims processes by automating/ integrating the workflow as documents are received
	Provides improved customer experience by allowing customers to process claims and submit claims related documentation on-line through a customer portal
	Improves quality of customer service by providing CSRs the ability to quickly and easily access all claims related information and documentation

Document Management – Enrollment Processing

Our Enrolment processing solution integrates the mail room automation for capture of customer enrolment related documents with the workflows for data entry, QA, QC and integrations to backend enrolment processing applications.

	Manage all enrolment related documents centrally for easy access
	Improves efficiencies of the enrolment processes by automating/ integrating the workflow as documents are received
	Allows the sharing of enrolment documents between customer accounts/ products
	Provides improved customer experience by allowing customers to search and view documentation submitted via customer portal